Since starting my career in 2002, I heard so many stories of patients left confused by hospital visits, frustrated by their experiences at clinics, and general feelings of being lost when they couldn't get anyone to talk to them.
In 2012, I found myself in the shoes of the patient. As I struggled to find a diagnosis for the pain I was having in my leg, I found that trying to get in front of a doctor to get answers was extremely frustrating and nearly an impossible task. By 2012, the pain had been progressing for 11 years, and no one except me was very interested in solving my problem.
I emerged from the experience with a newfound purpose: I wanted to become the doctor I needed. I wanted to be an advocate for my patients and accessible to my patients. Without easy access to my primary care doctor, I had to order my own tests to get information.
Since then, I've had two more surgeries on an emergent basis because I could not get in to talk to the doctor when I first began having a problem. The lack of transparency in billing was shocking. This left me with a mission to change how I am doing things.
When I discovered the Direct Primary Care (DPC) model, I knew it was right. I needed to make a change to serve my patients the way I needed to be served by my physician.
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